Customer Care

Shipping & Delivery

Every order is wrapped discreetly and shipped with care. Here is everything you need to know about how and when your piece will arrive.

Processing Time

Orders are prepared and hand-checked within 1 to 2 working days. You will receive an email confirmation as soon as your order is placed, and a dispatch notice with tracking once it leaves our atelier.

Delivery Times

Lagos: 1 to 2 working days. Rest of Nigeria: 2 to 4 working days. International: 5 to 10 working days, depending on destination and customs. Timelines are estimates and may vary during peak periods.

Shipping Costs

Shipping is calculated at checkout based on your destination. Delivery within Nigeria is complimentary on orders over ₦150,000, and international rates are shown clearly before you pay.

Tracking Your Order

Once dispatched, you will receive a tracking link by email. If your tracking has not updated within 48 hours of dispatch, contact us and we will look into it for you.

Discreet Packaging

Every piece arrives in signature Eden.Veilee packaging with no visible branding on the outside, so your delivery stays as private as it is beautiful.

Need help with an order?

Our team is happy to help with any delivery question.

Contact Us